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Newcomer
FAQ
Newcomer
December 8, 2022
Question

Virtual background

  • December 8, 2022
  • 2 replies
  • 1 view

Hi,

I use a MacBook Air and I need to use the virtual background without using a green or a blue background for my meetings but unfortunately I don t have such an option, because the pictures are not enable to use them. The only choice which the app allows me to use the virtual background is by using a green or a blue background. I deleted and re-install the app but nothing. I also tried to fix it using the manually-option but still no result. 

Could anyone give me a solution?

 

Thanks in advance

    2 replies

    Bort
    Employee
    Bort
    Employee
    December 8, 2022

    Hi @FAQ 

    We would need to know the exact hardware specification of your MacBook Air to be able to determine if your device can support virtual background without a greenscreen. 

    Generally, if you don't have the option, it means the device cannot support that particular feature. 

    F
    Newcomer
    FAQAuthor
    Newcomer
    December 8, 2022

    Hi Bort,

     
    below you could find attached the technical specifications of my lap top
    Bort
    Employee
    Bort
    Employee
    December 8, 2022

    Hi @FAQ 

    Unfortunately, it seems your Macbook Air's processor does not meet the system requirements for "image only without a green screen", as listed here: https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

      F
      Newcomer
      FAQAuthor
      Newcomer
      December 12, 2022

      Hi Bort,

       

      Yes but my Macbook Air's processor operates with macOS Monterey, version 12.6.1 which means that is one of the system requirements for "image only without a green screen", the below one:

      • macOS 10.13 or later
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