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microphone and camera issue, i can't enable my camera and microphone in a zoom meeting

Ludny
Newcomer
Newcomer
 
10 REPLIES 10

Ludny
Newcomer
Newcomer

what should i do to get access with?

Rupert
Community Champion | Customer
Community Champion | Customer

What results do you get with a test meeting at https://zoom.us/test ?

 

no video

Not a  thing. This sucks. please help.

no video

I connected audio AND camera through the test. Thank you. I assume (cannot predict) it will now work on a Zoom meeting.

 

 

az4
Newcomer
Newcomer

are you there ?

 

LaLa22
Newcomer
Newcomer

I had this on PC. I uninstalled the camera app, restarted the laptop and everything started working fine again

RichardOgg
Newcomer
Newcomer

Zoom has worked fine for over a year.

Earlier this week Zoom would not launch but Task Manager showed 8-9 already running. I finally had to uninstall and re-install to resolve that.

Then Zoom would use the mic on my camera but could not find the camera. Needed Windows updates anyway so I did that and rebooted.

Now Zoom cannot find the mic or camera - and the /test didn't work any better. Paid subscription that I can't even use. Is the Community the only support for paid subscriptions?

Disconnecting and reconnecting my Logitech camera resolved my issue. (No idea what caused the issue.)