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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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Wellbeing
Newcomer
Newcomer

‎2023-10-27 02:57 AM

I subscribed to upgrade in April.  Last night my zoom reverted to basic.  What do I do.  I tried to phone but needed an id.  I put in my id but their telephone system was recognising my 3 for a 2 so could not get put through.  I tried 3 times same thing.  I have sent a note to sales but they have not got back to me.  Help please - what can I do?

 

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AnderV
Zoom Employee
Zoom Employee

‎2023-10-27 08:53 AM

Hello there!

Are you the Owner or an Admin of the account? If so please send an email to *********** so we can assist you further.

If you are a User, please check with your Admin for assistance.

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