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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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Wellbeing
Newcomer
Newcomer

‎2023-10-27 02:57 AM

I subscribed to upgrade in April.  Last night my zoom reverted to basic.  What do I do.  I tried to phone but needed an id.  I put in my id but their telephone system was recognising my 3 for a 2 so could not get put through.  I tried 3 times same thing.  I have sent a note to sales but they have not got back to me.  Help please - what can I do?

 

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AnderV
Zoom Employee
Zoom Employee

‎2023-10-27 08:53 AM

Hello there!

Are you the Owner or an Admin of the account? If so please send an email to *********** so we can assist you further.

If you are a User, please check with your Admin for assistance.

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