cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Upgrade

Wellbeing
Newcomer
Newcomer

I subscribed to upgrade in April.  Last night my zoom reverted to basic.  What do I do.  I tried to phone but needed an id.  I put in my id but their telephone system was recognising my 3 for a 2 so could not get put through.  I tried 3 times same thing.  I have sent a note to sales but they have not got back to me.  Help please - what can I do?

 

1 REPLY 1

AnderV
Zoom Employee
Zoom Employee

Hello there!

Are you the Owner or an Admin of the account? If so please send an email to *********** so we can assist you further.

If you are a User, please check with your Admin for assistance.