Update and uninstall failed

[ccwuhccwuh]

Update from 6.1.45028  to 6.2.0 failed. Uninstall also failed with error: ZoomInstallerFull.msi not found in the path pointing to C:\ProgramData\Norton\{0C55C096-0F....

I did a search for ZoomInstallerFull.msi in Explorer and it was nowhere to be found.

I have tried disabling Norton, reinstalling Zoom 6.2.0 on top of the existing version but all it did was

opening the existing version. Any help is appreciated.

[snap-rz · Accepted solution]

@ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.

6.1.45028 32-bit:

https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi

6.1.45028 64-bit:

https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64

[ccwuhccwuh]

Thank you! Downloading the original package worked. Problem resolved.