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Celebrate with us2024-09-18 07:16 PM
Update from 6.1.45028 to 6.2.0 failed. Uninstall also failed with error: ZoomInstallerFull.msi not found in the path pointing to C:\ProgramData\Norton\{0C55C096-0F....
I did a search for ZoomInstallerFull.msi in Explorer and it was nowhere to be found.
I have tried disabling Norton, reinstalling Zoom 6.2.0 on top of the existing version but all it did was
opening the existing version. Any help is appreciated.
Solved! Go to Solution.
2024-09-19 04:41 AM
@ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.
6.1.45028 32-bit:
https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi
6.1.45028 64-bit:
https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64
2024-09-19 04:41 AM
@ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.
6.1.45028 32-bit:
https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi
6.1.45028 64-bit:
https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64
2024-09-19 09:34 AM
Thank you! Downloading the original package worked. Problem resolved.