Unable to remove bombers who repeatedly raise/lower their hand.

[Heinrich_Bremen]

Hello,

Last night we were attacked by a very aggressive zoom bomber showing very inappropriate video. I was unable to throw him out at first because he was repeatedly raising/lowering his hand at a hight rate. This resulted in his tile moving to the list of raised hands and back quickly, so I was unable to click his tile in order to get the popup menu to throw him out.
The same occurred with the participants list giving me no chance to access the menu.

Eventually we resorted to suspending all meeting activities which settled the situation and allowed me to access his tile's menu and remove him.

When is was preparing a video for our other hosts and co-hosts the next day, explaining how to remedy such a situation, I noticed that participants can still raise and lower their hands when activities are suspended. Obviously, our bomber had given up when we suspended activities. He could instead have continued flipping his hand.

Although we were able to continue our meeting undisturbed, I would really like a solution for this situation, i.e. a switch allowing me to disable raising hands, like it is already possible in webinars, allowing me to remove bombers more quickly.

Kind regards,

      Heinrich

[Ray_Harwood · Accepted solution]

Greetings, Heinrich/@Heinrich_Bremen ,

I agree that the Suspend Participant Activities menu item should suspend all activities for all participants, including the Raise Hand reaction feature. 

Note that the Host and Co-Hosts are not affected by the Suspend Participant Activities activation, and so on the unlikely-but-possible chance that one of your Co-Hosts has gone rogue, disabling their Co-Host authorization will stop them while Suspend Participant Activities is activated.

Though others reading this thread may not have experienced the need yet, you may have noted the Report to Zoom check box in the pop-up that appears when enabling Suspend Participant Activities:

If you truly have a "Zoom-bomber" situation, I do recommend leaving this checked. 

Ater your meeting is closed, you can report the disruption to Zoom's Trust Center here (you should be logged into Zoom before accessing this form):

https://zoom.us/trust-form 

[Ray_Harwood · Accepted solution]

Greetings, Heinrich/@Heinrich_Bremen ,

I agree that the Suspend Participant Activities menu item should suspend all activities for all participants, including the Raise Hand reaction feature. 

Note that the Host and Co-Hosts are not affected by the Suspend Participant Activities activation, and so on the unlikely-but-possible chance that one of your Co-Hosts has gone rogue, disabling their Co-Host authorization will stop them while Suspend Participant Activities is activated.

Though others reading this thread may not have experienced the need yet, you may have noted the Report to Zoom check box in the pop-up that appears when enabling Suspend Participant Activities:

If you truly have a "Zoom-bomber" situation, I do recommend leaving this checked. 

Ater your meeting is closed, you can report the disruption to Zoom's Trust Center here (you should be logged into Zoom before accessing this form):

https://zoom.us/trust-form 

[iammayim]

I would like this feature as well - they use the  raise and lower hand feature to keep from being removed. 

[Wsst]

I hate the "Remove  User " feature and implementation.  How on earth did some non-user at Zoom decide that it should take repeated input to remove someone? Instead of happening instantaneously we go through dialogues meanwhile my users are seeing videos that require age confirmation in Texas. 

[Heinrich_Bremen]

You can put them into the waiting room instead. Happens immediately and you can simply let them starve there, or leave.

[Heinrich_Bremen]

Hi Ray,

Thanks so much for your reply. I will consider using the report feature next time.

Is there a channel where can I directly send feature requests to?

Thanks,

      Heinrich

[Ray_Harwood · Accepted solution]

The Feature Request process changed recently. Submit feature requests and other product feedback according to the process described here:
https://www.zoom.us/feed
If you do not see the Give Feedback tab, follow the process indicated to enable the feedback feature on your account.

[Wsst]

So I can only tell Zoom how to make an obvious change to their system after a meeting is done?  It is obvious that all bombers for the past year have been using the raise hand feature.  How can Zoom fail to allow hosts and co-hosts to disable it? 

[iammayim]

I would love to see a solution to this as well.  Zoom bombers are infiltrating our meeting and when activities were suspended, they were still able to use this feature to keep us from being able to remove them. 

[Heinrich_Bremen]

I found a solution using breakout rooms:

• Create a breakout room
• Check "Assign manually"
• Under options (gear symbol) deselect everything except "Automatically move all assigned participants into breakout rooms" (See Screenshot)
• Select "Open all rooms"
• You now see a list of all participants with your bomber at a fixed position. Next to him, click "Assign to" and select the breakout room
• He is now moved to the breakout room where you can let him starve or leave the meeting

Hope this helps.

[Wsst]

I like this. Would we be able to communicate with the person in the breakout room?

I ask because we have a mix of disruptors and people who we just don't know.  I would like to be able to send participants who we suspect to a breakout room so that we can check them out and determine whether to send them back to the waiting room and removal.

Can a participant leave a waiting room once they have been assigned to one?

[Heinrich_Bremen]

Yes, you can communicate with them by joining them in the breakout room. Of course, you will be cut off from the main meeting while in the breakout room.

Participants will not be able to leave BR when configured accordingly (see screenshot)

[Iamahuman]

Greetings. Our meeting has been hacked by a more sophisticated zoom infiltration. The hacker is impersonating multiple user ID simultaneously which allows them to send aggressive video and audio through every logged in user by rotating so quickly through the users that every user becomes compromised. They were also able to authenticate, impersonate a valid user, and re-enter the meeting after being removed. All the zoom security features outlined in this thread are great and useful. However, they don’t solve for the type of zoom attack that I am describing. How can we get support for this from zoom? This attack seems more calculated, code based and a compromise to Zoom front end and back end. Thanks for the help! 

[Ray_Harwood]

@Iamahuman – Please immediately report this to Zoom’s Trust and Safety team as outlined above.