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Failed to Authenticate

le8
New Member
New Member

‎2025-02-18 06:21 PM

Help me pls! I can't enter meetings that require a commercial zoom account. Usually, I launch the meeting in browser, with Microsoft edge, and using my google account. This has consistently worked for me until yesterday. Now, I can join open access zooms just fine, but when I login into my account and try to join calls with the commercial account requirement, I can only get to the preview screen. When I actually try to join, I repeatedly get a pop-up that reads Failed to Authenticate. 

 

I've already tried clearing my cookies/cache, trying a different google account, restating my computer, changing my wi-fi network, updating my computer, changing my account password and re-logging in. Downloading the desktop app isn't a good option for me because of my built in anti-virus. 

 

I use Windows 11, Version 23H2 for x64-based System on an Acer Aspire 3 (a315-24pt) laptop. Suggestions?

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