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Unable to Reset user's 2FA

pavan_blacksmit
Newcomer
Newcomer

‎2023-03-09 07:55 AM

Hi All,

 

I'm trying to reset a user's 2FA by following this document 

https://support.zoom.us/hc/en-us/articles/360038247071-Managing-two-factor-authentication-2FA-#h_c80...

It's asking to provide the user's password to reset 2FA but it's throwing an error saying the wrong password.

Please guide me to reset the user's 2FA without having the password.  

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-15 05:47 AM

Hey @pavan_blacksmit 2FA only applies to email login methods, it does not apply to other login methods. Can you confirm with the user their login flow? 

 

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