Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2023-02-20 08:09 AM
Hello, I have trouble joining meetings via my macOs (Monterey Version 12.5.1). Zoom notifies me that I am unable to connect to zoom because of unstable connection. I searched what should I do to fix this problem, and then I uninstalled and reinstalled the zoom app again, but unfortunately the problem wasn't solved. In addition my brother has another mac and he can join meetings with no problems via the same network connection. I tried to compare network settings and privacy (proxies, Firewall...) between the two macs and there is no such a different between them. I am confused right now, I need that to work asap, so I would like to hear advices from you guys.
Thanks a lot,
Fadi
2023-02-27 08:09 AM - edited 2023-02-27 08:10 AM
Hey @Fadijeries thank you for sharing the details on your issue and welcome to the community!
First, I would try a speed test, something like https://www.speedtest.net/, and compare results with your brother's speeds to determine you're ping latency. If you are running a higher ping or just not getting the speeds, I may consider going hard-wired; however, I know with Macs you'll need a doc if you have a laptop and not a Mac Desktop.
Secondly, are you both connected to your same network, at the same frequency? Some routers support 2GHz and 5GHz bands, are you both connected to the same band? For example, you may see something like [wifiname]-5 or [wifiname]5g for 5GHz. OR, a 2GHz network could just be something like [wifiname]. Sometimes (depending on the router), will have this automatically configured, therefore, will switch bands automatically depending on how far you are from your router.
Third, I would suggest updating your MacOS software, as well as your Zoom client to see if updating helps (if available updates).
Try the following above, and let me know how that goes! If none of the following suggestions help or narrow down your issue; would love to further troubleshoot with you! Thanks!