Trouble accessing recording in China

[Agnesyang]

Hello,

My students are in China. They cannot access recording any more as it shows:   'Recording can’t be viewed.'Access to this recording is restricted due to the web setting. "

Any suggestions? 

Thank you. 

[storyhub · Accepted solution]

You need to change the web settings and add China as a data center.

In the web portal go to settings then search settings for "country" and add China to 

"Approve or block entry for users from specific countries/regions"

Do the same under admin > account management > account settings.

Then edit the meeting, "show options", edit "Approve or block entry to users from specific regions/countries" and add China

If this works please click accept as a solution.