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Transfer Device

STAFROSE
Newcomer
Newcomer

‎2022-11-18 10:28 AM

I do not get the option to transfer a zoom video call from my computer to iPhone. HOW DO I DO IT?

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4 REPLIES 4

Bort
Zoom Employee
Zoom Employee

‎2022-11-18 10:44 AM

Hi @STAFROSE 

Are you signed-in to the same account on both devices? 

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STAFROSE
Newcomer
Newcomer

‎2022-11-18 10:45 AM

I believe I am. I only have one account I know of. But I don’t have to option to enable transferring at all. 

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Bort
Zoom Employee
Zoom Employee

‎2022-11-18 11:12 AM

Hi @STAFROSE 

 

If you're signed-in to the same account on both devices (easy way to check is compare your Personal Meeting ID on both devices to see if they match), then its likely your admin doesn't have the web setting enabled. Check out the instructions on this article for how to have that enabled: https://support.zoom.us/hc/en-us/articles/4405850501133 (Free accounts should already have this enabled by default)

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STAFROSE
Newcomer
Newcomer
In response to Bort

‎2022-11-18 11:43 AM

I did it but I don’t have the option to enable transfer. I called 8887999666. I didn’t get anywhere. I can’t call anyone, get support, terrible shoot. NOTHING. I need to get zoom pro but seriously considering another video conferencing platform. 

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