Sound notification when someone joins my meeting - frustrating problem with settings

[meraai]

Hi, I'd be very grateful if someone could help me with a stubborn problem:

I would like to have a sound notification when someone joins my meetings (I do get a pop-up at the top of my screen when they enter the waiting room, but with no sound).

When I go into Settings / Meeting / Sound notification when someone joins or leaves, this option is already enabled, but I still don't hear the sound for any of my meetings, and when I'm working in other windows while waiting for my client to arrive, I can't see the visual notification. I used to be able to get a sound notification but some months ago that stopped happening for some reason completely beyond me.

Everywhere I look I just see the same advice, ie to check the setting I described above, but that is not where the problem lies. I've tried to "Reset" it, but it made no diffference.

Any advice would be gladly received!

[Mimi_Haugen]

I just went to "Play a Sound when someone enters" to turn it on and that option has disappeared from the "Participants" tab! I cannot see how to make that happen. I NEED that option!!!!

[PIPERS]

This is probably too late but you can check the Advanced settings in the Audio Settings and turn off the "Windows system audio enhancement". Zoom themselves put out a disclaimer that turning it off may solve some audio issues. I had the same problem as you did but turning this setting off returns the chime sound. Hope this helps!

[Raffy28]

Welcome to Zoom Community!

There is a feature that you can disable sound notifications when someone joins or leaves the meeting.

Please see this article for instructions, https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066460