Role Restrictions

[AndrewD2]

Afternoon all,

We are looking into solutions for screen sharing, and are considering zoom. Our agents often call the clients, and use programs to share the screen, the problem is that it gives too much access (either to the client, or the agent). We want that the host can only share specific applications, or some restriction here. We don't want them to connect to a clients computer, and see their browser, in case their emails are open for security reasons. If we could limit them connecting to our application, then it would solve a lot of security problems.

Is this something that is possible with zoom? Can an admin restrict the things hosts can share?

Thanks,

[bstrelko · Accepted solution]

Not currently, but this is an excellent feature request.

Right now, the person sharing content can choose which application, window, or file to share, but there is no way to blacklist/whitelist specific applications or sharing types at the user or client level. 

You can also restrict the act of sharing (any/all content), but this is all or nothing, and not what you are looking to do.

If possible, please submit this feature request directly to Zoom for development consideration.

If your company has the resources, developing an app and making it available in Zoom's Marketplace might be another avenue that could afford you more control of what is shared.

[AndrewD2]

Thanks for the reply.

If we add the app, they can still choose to see the screen, or something else, so it doesn't really help us as far as I understand.

Unless I'm misunderstanding what the marketplace is?

[bstrelko]

I was suggesting that you build an app that only has access to share a specific whitelisted application.