Recordings taking a long time to come through?

[lilas]

Hey there, somehow this week the recordings of my live sessions are taking absolutely ages to come through... its not my internet no problem there.... it keeps happening,  normally I get the recording after about 10 minutes but again I'm now waiting nearly 2 hours and its still saying processing... it was only a 75 min session.  Any idea why please?  

[Bort]

Cloud recordings generally take about 2 times the recording duration to process, so 2 hours for a 75 minute session is within the expected processing time. 

[Rupert]

HI @Bort 

The page below also says, in addition to the 2-times rule, that "due to unusually high volume during the COVID-19 pandemic, cloud recordings may require extra processing time that may take up to 24 to 72 hours".

Do you know if that is still the case?

https://support.zoom.us/hc/en-us/articles/203741855-cloud-recording

[Bort]

Hi @Rupert 

By now, it is likely not the case, but let me check to be sure. 

[Bort]

@RupertNote for cloud recording processing time has been updated. Still may take up to 24 hours during times of peak usage, but no longer up to 72 hours.