Recording is entirely of a black screen

I have a recording in the Zoom cloud of a town hall my organization held, but when I play it, there is no sound and the screen is all black except for the name of one of the many participants in the meeting. When I created the meeting, I made it so that the meeting will automatically record when the meeting begins, and I also made it so that the recording would be automatically saved in the Zoom cloud. I've done this before with no issues, but for some reason, this recording has no sound and is basically a black screen. Can anyone share some tips/advice? It would be greatly appreciated. Thank you!