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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Recording Resolution Changes When I Download To MacBook

wertycvbn
Newcomer
Newcomer

‎2024-06-07 03:32 AM

I love using Zoom to record as I can toggle to my script and read it straight into camera. I need at least 720 resolution for my Udemy courses. I put the record settings to 720 but when I download the recording to my MacBook, it's gone down to 640 × 360 and is unusable. When I go onto the recording on the Zoom website, I can't find the resolution of the video.

 

Can anyone help please? 

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2024-06-07 07:26 AM

Hello,

 

Please take a look at this Zoom support article that explains how the resolution of recordings work and what needs to be in place for different resolutions.

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421 

 

 

Regards

If my reply helped, don't forget to click the accept as solution button! 

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