Recording Quality Issue

[VenancioFilho]

I use a GoPro Hero 13 Black (set to 5.3K resolution at 60fps) connected to my MacBook Pro through an HDMI Video Capture dongle (USB 3.0).  My recordings come out at around 1760x900 but, despite having all HD settings enabled both in the website settings and the desktop app, the files are extremely compressed: the image appears choppy and the audio quality is low.

Could you please advise if there’s a way to improve recording quality (less compression, clearer audio/video) on my current plan? Is true 1080p (or better) recording with higher-quality encoding available, and if so, under which plan or settings? I have a paid subscription.

[jdott16]

Hello @VenancioFilho 

You should be able to reach out to Zoom support if you have a paid subscription to enable 1080p HD on your account which should assist in your files and audio.

I hope this helps and if this answers your question please make sure to mark this as a solution.

Thank you,
Jake

[VenancioFilho]

Thanks for your answer. I remember I reached out via email a couple years ago, but I just can’t find the address anymore. The support system nowadays is a maze, so confusing!

My files come out