Recording Management Topic Issue

[Mike_Flashlight]

I've been unable to sync one of our users cloud recordings with their correct title under the "Topic" section. I see that some of them do have the topic but most do not, they have "Google Calendar Meeting (not synced)". We use Google calendar with the Zoom add-on tool. So for I've tried removing and re-adding the Zoom add-on tool, signing the user out and back in of the tool, toggling the bi-directional sync option in their Zoom account and re-enabling permissions on the Google calendar side and so far nothing gets updated in their cloud recordings. We've also installed the Zoom app for Mac and have the latest version of Zoom installed and we still can't get it to sync with the correct "Topic" title

Details: 

Device - 2023 MacBook Pro

Version - 5.17.11 (31580)

[rahulchaturvedi]

I'm facing the same issue with all of my meetings. Also, I am curious how proactive Zoom Support is, as this issue has not been acknowledged or addressed since March 2023.

[Ray_Harwood]

Welcome to the Zoom Community, @rahulchaturvedi.

FYI, the Zoom Community is supported by volunteers from Zoom customers and partners, as well as by a number of Zoom staff, but the Zoom Support team isn’t specifically charged with providing service here. 

But to your concern: Can you elaborate on your issue? I don’t quite understand the issue as described by the original poster. Where, exactly, are the two places “not syncing” for you?