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Recorded mtg after testing at beginning of meeting, actual recording not found, only 3s test video

malhahinrichs
Newcomer
Newcomer

I tested the recording feature at the beginning of our meeting with just the 3 hosts, and checked that the video was saved locally on my laptop and I could play it. Then the actual meeting started, around 80 people attended, and I clicked start recording at the beginning, and end recording about 1.5 hours in. Once the meeting wrapped up and I went to check the recording file, only the initial 3s test video can be found. I have a MacBook, and video was found under Documents/Zoom. Is there anything to do to recover the recording? Multiple guests on the call, as well as the hosts, confirmed that the recording notification was showing during the call, and the "recording ended" voice also played when I clicked "stop recording" so I'm fairly certain the issue wasn't with recording, but with encoding / transferring / saving the file(s) to my local machine?

 

Any help appreciated, this event was a hybrid memorial /celebration of life for a dear member of our community, and multiple people were unable to attend and intending to watch the recording later!

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