Razer Kiyo X issue with Zoom

[kaichandler]

I wanted a budget webcam for my desktop Windows PC to use with Zoom and after reading some reviews purchased a Razer Kiyo X  Full HD Streaming Webcam. The image was crisp on the Zoom preview window but was extremely broken up with horizontal grey bars that jumped around. I tried changing the video settings including the advanced settings but wasn't able to resolve the issue. I obtained a basic Logitech C270 HD Webcam which works fine but leaves me with the question of whether the Razer was simply faulty or whether this is a known issue with Razer and Zoom and if there's a way around it. Thanks!

[khonaas · Accepted solution]

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@kaichandler wrote:

I wanted a budget webcam for my desktop Windows PC to use with Zoom and after reading some reviews purchased a Razer Kiyo X  Full HD Streaming Webcam. The image was crisp on the Zoom preview window but was extremely broken up with horizontal grey bars that jumped around. I tried changing the video settings including the advanced settings but wasn't able to resolve the issue. I obtained a basic Logitech C270 HD Webcam which works fine but leaves me with the question of whether the Razer was simply faulty or whether this is a known issue with Razer and Zoom and if there's a way around it. Thanks!

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This issue seem to be more prevalent on Mac devices. I noted that the same cameras function correctly on Windows machines and with other video applications on Mac, such as Google Meet and Photobooth. This suggests a potential compatibility problem between Zoom's Mac application and certain external webcams. 

[kaichandler]

Thank you. I was thinking of getting a Razer replacement from Amazon but after reading your helpful reply, I'll just stick with the cheaper Logitech. I returned the Razer to Amazon for a refund.