Issue with Annotation Not Visible to Participants

[OrLiber]

Dear Zoom Support Team,

I am experiencing an issue with the Annotation feature during screen sharing. When I use the Annotate tool to draw or write on the shared screen, the other participants in the meeting cannot see my annotations. However, I can see them on my own screen.

I have tried the following troubleshooting steps:

• Ensuring that annotation is enabled.

• Sharing the entire screen instead of a specific window.

• Checking for updates and ensuring I am using the latest version of Zoom.

• Verifying that annotation visibility settings are properly configured.

Despite these efforts, the problem persists. Could you please advise on how to resolve this issue?

Thank you for your assistance.

[darthwilson]

We have the same issue, one of our users is sharing a PowerPoint Slide show and uses the Zoom annotations but they don't show to other participants.

When I tested it, it did work and other participants could view it. Making me think that it's an issue with their computer. I made sure their Zoom application was up to date.

Also, I did get the user to try sharing the "Entire Screen" and that was fine, but we avoid using that option so that personal information isn't shared accidently.

[MGSR]

Hello @darthwilson,

We're sorry for the inconvenience. Kindly try updating to the latest version or reinstalling the app.

Let us know if this helps or if you need further assistance.

[OrLiber]

Thank you for your response.
I updated Zoom, but the result is still the same:
Either annotation is enabled but blue boxes appear,
or, in the secure screen sharing mode, the annotation isn’t visible at all.
What should I do?
I would greatly appreciate your help.

I’ve added a link to a short recording I made.
In the first part, the annotation isn’t visible.
In the second part, the annotation is visible — but with blue boxes.
https://www.youtube.com/watch?v=YxyiR9avl1E 

[Mr_T_to_the_T]

I have Macbook Air, m4, 32GB. macOS Sequoia 15.5. I'm running Zoom Workplace App Version: 6.5.5 (59968). I have done everything I'm required to do in the online settings to ensure that Annotation is enabled. I'm the Zoom Admin for our organization, I repeat, Annotation is enabled; however, the Annotation icon does not appear and the term Annotation does not appear in any menus of the Zoom Workplace App no matter what action I take. Any ideas?

[Amt1250]

Experiencing the same situation with my new device. Everything works fine in my old laptop. This is frustrating, I've done everything but nothing works