Problems opening chat window
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2024-02-19 01:12 PM
Using zoom for meetings, when I open the chat window, a blank screen appears. Sometimes I can close it and re-open the chat and the chat works, however, more often opening the chat crashes the program and the only way to close the program is using taskmanager.
I have uninstalled and reinstalled zoom several times and the same problem persists.
I am running windows 11
Any suggestions on what may be causing this behavior?
Thank you
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Meeting Features
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2024-02-26 12:06 PM - edited 2024-02-26 12:07 PM
Hi @drjulian welcome to the community! You are having a very interesting experience here. On my Windows device, I'm running Windows 11, Zoom 5.17.10 and have no problems with a black chat window. Would you mind sharing which version you are using? In theory, Uninstalling and reinstalling the Zoom application will install the most recent version from https://zoom.us/download. When the application crashes, your device does not provide Zoom with enough resources to run properly; to test, do you mind opening task manager and retesting to see if Zoom is using up all of your device's CPU and RAM when you replicate the issue.
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2024-02-26 03:37 PM
The only
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2024-02-26 03:28 PM
I posted an answer but for some reason it did not appear, so I am re posting it:
Thank you for your reply.
I did uninstall and re install zoom when I first had problems. It is set to auto update and the current version is
The performance when zoom opens is:
CPU: 12%
Memory: 43%
Disk: 0%
Network: 7%
GPU: 1%
When I open the chat window for the first time (black screen) the stats remain basically the same, with no change more then a couple of percent.
When I close it an open it again (finally works) the stats remain the same. No change.
Sometimes (not often) the program will lock up when I open the chat, and that is the biggest problem because when that happens I have to close zoom via the task manager and re open it and re join the meeting. Obviously this is very disruptive to the meeting, so I hesitate to use the chat because I do not know if it will crash or not.
The black screen happens EVERY time I open the chat, and on the second (or any subsequent) openings the chat is normal, however occasionally zoom will crash on the second opening.
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