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Outlook Plugin thinks user is a basic not paid licensed users

dricci
Newcomer
Newcomer

I have a user on outlook. He has many email accounts. He is a paid licensed zoom user. He chooses to schedule a meeting and it says he is a basic user.  How do I fix this?

 

David

1 ACCEPTED SOLUTION

Bort
Community Champion | Employee
Community Champion | Employee

Its likely that they are not signed in to the Zoom Outlook plugin or add-in with the correct Zoom account. Its likely this user has a few different Zoom accounts (one Basic, one licensed), but is just signed-in to the wrong account. 

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8 REPLIES 8

Bort
Community Champion | Employee
Community Champion | Employee

Its likely that they are not signed in to the Zoom Outlook plugin or add-in with the correct Zoom account. Its likely this user has a few different Zoom accounts (one Basic, one licensed), but is just signed-in to the wrong account. 

You are likely correct. I cannot figure out how to correct this however. Would you have any suggestions how to get the plug-in to log in with my Zoom Pro account? I have tried everything 

IaBlue
Newcomer
Newcomer

I am having the same problem.  I am logged in correctly on both the zoom and outlook accounts.

This is true for me as well, and has never happened before today. 

zoomuser143
Newcomer
Newcomer

Seeing the same thing on a few accounts.

emilym
Newcomer
Newcomer

I'm having the same issue. I have logged out of all Zoom sessions, then logged back in. Logged out of the Outlook Plugin, then back in. I only have 1 Licensed Zoom account, but the plugin thinks I have a Basic account. Is there a solution?

Networking650
Newcomer
Newcomer

Most of my users have this issue so we get trouble tickets daily asking to put the user back to a full license. We are using the corp email address for the Zoom account so you would think the Outlook client on the corp account would know it was licensed. 

cdoll
Newcomer
Newcomer

I found a solution (if you are signed into correct accounts). 

 

You need to actually quit the zoom app, then close outlook. Re-open outlook and try to schedule a meeting, it should force open zoom and reset to your paid subscription.