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Zoom AI Companion2023-06-30 10:44 AM
Steps I've tried:
Updated the Zoom client
Updated the Outlook plugin
Tried a different browser (Edge)
Updated the Zoom browser extension (Chrome)
Redeployed the O365 add-in from the O365 Admin portal
Deleted all cookies and logged back in to the Zoom web portal
Verified that O365 integration was set up in the Zoom web portal
2023-07-04 04:30 AM
Hi, Joseph.
Since you do not mention other users are affected too, it is probably related to this user's environment or settings in Zoom and/or 0365. My recommendation is to:
1. Either use the add-in or the plugin but do not use them both. It makes troubleshooting harder and the user only needs one of them, anyway.
2. Contact Zoom tech support. they can help you with this: https://support.zoom.us/hc/en-us/articles/201362003