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No access to my recordings in the cloud after payment

Tatiana_K
Newcomer
Newcomer

‎2025-08-28 01:34 AM

Hello. I renewed my subscription, but I can't see my recordings in the cloud. How can I access them?

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2025-08-29 02:41 PM

Hi there, @Tatiana_K 👋. Welcome to the community. Do you remember when the recordings were made? If you unsubscribed, any recordings you had previously were set to be deleted after 30 days. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550 


Bri
Zoom Community Team
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