New Realtek Audio Driver Does Not Work after Update on ASUS Vivobook Pro Windows 11 (SOLVED)

[Rama-Bali]

Dear All,
I just updated Windows 11 Pro on my ASUS Vivobook Pro to the latest updadte and found that the speaker stop working, no sound coming out, just a very short period then stop no sound. But when I tested the microphone on Audio Setting, it work normally and the speaker also produce sound from my microphone. Only Test Speaker does not  work, so can not hear anything from other members on the meeting.

Temporary Solution:
I downgraded Realtek High Definition Audio driver from the latest version, from version 6.0.9357.1 (24/05/2022) to  6.0.9231.1 (31/08/2021)  and the speaker produce the sound again.

I am not sure it is the new latest Zoom update that needs to be patched or my ASUS Vivobook Pro that needs to be patched. Zoom Technical Team please help to investigate this  issue so we can use the latest audio driver from Realtek.  Thanks and hope this helps.

[Jameswalter]

Well, most probably you should check if there are any updates for windows accordingly the new drivers will get install and your sound should start work again.

Regards,
Jameswalter

[RN]

Hey @Rama-Bali welcome to the community! I would also suggest troubleshooting steps from Windows on Fix sound or audio problems in Windows, good troubleshooting info also within the Knowledge Base article on Troubleshooting audio issues! 

[Karen_Cross]

I also bought an Asus Vivobook for use with Zoom a few months ago and have speaker test issues. Since Zoom is a primary use for this device, I shelved it while using an older device. I have never had issues with audio and Zoom using multiple desktops, laptops and mobile devices. I never considered that I would find a device that is a flop! Nice laptop, just dosen't work with Zoom! Any new developments?

[cynvargas24]

Hello @Rama-Bali . Have you found a solution to your audio problem? I am having the same issue with my asus VivoBook and it is sporadic. It's annoying and uncomfortable to lose the sound in the middle of a conversation and ask to wait to restart it. It's the only way the sound can come back. Asus and Microsoft have done a lot of actions on my computer, even formatting it and still the problem persists.
I would appreciate your help!

[Rama-Bali]

Dear Cynvargas24 and Karen_Cross,
Sorry, just read this forum again.
What I did to make it work is to reset the new updated driver and use older driver (before I updated)
Hope this helps.
Note: this link explain how to do it:
https://pureinfotech.com/rollback-driver-windows-11/

[Frank_TB]

Hello,

Check if your Realtek  driver / software or Windows  has any kind of noise suppression, Acoustic Echo Cancellation feature or Noise Cancellation. If found, please turn it off.

This will conflict with Zoom 's own noise suppression and cause issue with your sound during Zoom meetings. 

I believe Windows 10 and Windows 11 come with in-built Noise Cancellation features. 

In Windows it may be found somewhere like Control Panel> Hardware and Sound> Recording > Properties> Enhancements> Noise Suppression or Noise Cancellation

 

It may be somewhere else., keep looking. Please consult the manufacturer of the computer for the instructions  for your sound hardware and drivers.

Please share your success process for others.

Regards

If my reply helped, don't forget to click the accept as solution button!

[ARIA440]

Hi everyone.  Having just purchased an ASUS Vivobook for my music teaching, I was dumbfounded as to why my speakers and microphone were no longer working for ZOOM.  In every other app, they worked fine, and so I was assured that my speakers were good as I could listen to music fully but whenever I tested my speaker in Zoom, either no sound came or it was around a 5% level intermittently.  After 2 days of searching, I found the problem:  In the MY ASUS app, loaded on my new computer, under customizations, scroll until you find two settings:  AI Noise-Canceling Microphone (CHANGE THIS SETTING TO AUTHENTIC RECORDING-so that all AI noise-canceling will be shut off) and then AI Noise-Canceling Speaker (TOGGLE THIS TO THE OFF POSITION).  This has allowed Zoom to function fully again on my new computer.  Hope this helps.

[CarolM54]

This worked for me, and thank you SO MUCH!!! On my Acer Aspire laptop, the app is called Acer Purifield Voice Console, and after flicking the AI Noise Reduction slider to OFF under Speaker, and presto! Zoom speaker now works, didn't even have to reboot.  I have copied your solution (with credit and props) to a Reddit thread on the same topic. Thanks again! And Acer thanks you too, because I was about to return this laptop to the store.

[ARIA440]

So glad to hear you were able to shut off the preset Noise Reduction option! I too was about to return my device as I had exhausted so many recommendations to no avail. Who knew that device apps are overriding Zoom audio settings and that this impacts so many users...

[cynvargas24]

Hello, 

I tried that option and it didn't work. I got tired of having these problems with no answers. Usually the problem comes back. I do not recommend asus, I ended up buying another computer. 

It is unbelievable how a brand like asus does not adapt its computers for updates of essential applications such as zoom.

[skrochester]

Thank you so much for this. I spent two days trying to solve this problem.

[IGPB-Paramajaya]

Thank you so much Aria. Your solution work well in my Asus Vivobook Pro.
Bravo

[ARIA440]

Glad that you were able to adjust settings. I think you will need to amend settings periodically depending on updates. 

Blessings!

[ARIA440]

For some of my students, who use different devices, their audio issues also involve the computer's brand app and preset audio noise cancelling modes. I recommended to students that they look for noise/suppression on their device (found in the manufacturer app) and then switch from voice mode to media mode, since media mode is listed as having zero noise cancelling, and this worked as well. My hope is that after the current obsession with AI functionality, manufacturers would not make noise cancelling/suppression the default, and that users would need to select noise cancelling/suppression thus avoiding the frustration of audio being manipulated by imbedded apps!