Network connection error when trying to use the Zoom addin for O365

[victorsmendoza]

Hello,

We use the Zoom addin for Outlook/O365. We use this in our VDI environment but it is now not working and giving a network connection error when trying to schedule a meeting using the add in. Weird thing is, the add in works outside of VDI using local resources on a laptop. Another test was done using a domain admin account and logging into Outlook using a regular user and the add in worked fine. So, it seems like its based on a windows permissions issue. We have tried allowing modify access to the Zoom folder and the folders associated with Office but it didnt work. Only the admin account seems to have enough privileges to get the add in to work.  We were also able to rule out the firewall by allowing one virtual machine wide open access and we still got the error. 

Has anyone gone through this issue?

[RN]

Hey @victorsmendoza, for the issue with your VDI experience, I'd recommend reaching out to our Zoom technical support and they can further look into your issue.

In the meantime, If possible, please use the latest VDI client and plugin available from this article.
https://support.zoom.us/hc/en-us/articles/360041602711-VDI-downloads-and-backwards-compatibility