Cannot get Zoom to cloud record in HD

[Gobaith]

Hi,

   Having followed countless "guides" to get Zoom to cloud record in HD I still end up in 360 vertical resolution.  I have a paid account, my client is set to HD and my user settings are set to record in HD (Meeting-HD Video Quality in settings).  I have a good strong internet connection and have tested on mac and PCs with different, but always strong, internet connections.  I have the latest client.

There are guides that add the most weird "requirements" and so also, I always use the client in full screen and in speaker view.  I have the lowest number of people visible in the gallery. I have recording set to start as default and I always have original sound switched to on.

What else?  Well I join the meeting 10 minutes or more before anyone else and so I can't for the life of me see how their settings willl affect my recordings.  I've even tried test recordings with no one else present.  Nothing changes from 360p.  

Once a week we use Zoom to broadcast a Church Service.  People who are housebound join in.  Only a handful.  Then I take the recording and share it on Youtube.  But the quality of the recording is so low resolution!  I am seriously thinking about switching to Youtube Live.  The only problem is that some of the viewers are in their eighties and needed a huge amount of coaching to get to use Zoom.  I really don't want to subject them to more change.

Surely it can't be that difficult, can it?

Thanks

J

[zoomuserpro]

Hi, I have the EXACT same problem as this user J, 

I'm following this thread to see what's the solution, and J, if zoom support got back to you, kindly please share what's the solution please!

[zoomuserpro]

Hi, I've the exact same problem as user J above. J, if zoom support replied you, or you fixed your problem, can you kindly share how you fixed it please?

[Gobaith]

Hi. I spoke to Zoom support and after the usual try this and that - which I’d already done. I was transferred to some back end support who said they needed to affect a change to make HD recording work. Would I like them to do it?  Why yes!

post change I record in 720p as standard. 

it seems this cannot be done by the user. You need to ask customer support to enact it for you.