Music doesn't play when someone shares their screen in a Zoom meeting.

[JaniKhatwani]

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.

I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.

I would appreciate any help or solutions you can provide for this issue.

[MGSR · Accepted solution]

Hello @JaniKhatwani,

Welcome to the Zoom Community! We're glad to have you here!

Kindly check if the users playing the music have the Original Sound for Musicians turned on. Both the person playing the music and the person listening need to turn on the "Original Sound for Musicians" setting. If only one side enables it, the audio may still be filtered and won’t sound as clear.

[MGSR]

Hi @JaniKhatwani!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @JaniKhatwani!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!