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Celebrate with us2022-08-26 10:58 AM
I am trying to get assistance with two accounts that are partially merged. I have one business account and one nonprofit account. I can see the users for my nonprofit in my business account, but not the meetings and webinars. I can no longer log into the nonprofit account. Any help?
2022-08-26 05:00 PM
Hi, @Steve9,
Are you talking about two user accounts that you personally use? Or are you talking about two organizational accounts, each with multiple users attached, which you manage?
2022-08-26 06:23 PM
I am the owner of one organization and admin user on another. I can’t log in to the account that I’m an admin for. I can’t change my email on the account that I own. Trying to get zoom tech help which feels like pulling teeth…. 🤷🏻♂️
2022-08-26 07:30 PM
Okay, I'll do what I can for you technically here. Please leave my teeth intact - I paid a lot for them! 😁
So let me recap, so we're both on the same page and know where we're headed:
Q1: You say you've merged the organizations. This can generally be done in two ways:
Please indicate which method you believe you used.
Q2: I assume you can see Accounts B, B1, B2, etc. as users in the Admin -> User Management -> Users list (https://zoom.us/account/user#/) under the Users tab, and the Type of each account is either Licensed or Basic.
Please confirm.
Q3: Can you see the previous admin Account NP anywhere? Either in:
Please indicate where the NP account is seen, if anywhere.
Q4: Where can you see the NP1, NP2, etc. Accounts? Either in:
Please Indicate where the NP1, NP2... accounts are seen. If in multiple places, please list each location and how many of the accounts are in each location.
Q5: Can you determine if any owners of Accounts NP1, NP2, etc. are able to log into and use their account?
Q6: With Account B as owner and admin of the B Organizational Account, do you still need the Account NP? If so:
With answers to all that, I'll have an idea of where to head. Last question: How critical is getting this resolved, timing wise? If it goes into next week, what is the negative operational impact?
I'll get this figured out, with your help. Thanks for hanging in there, Steve!!