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mjp44
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May 25, 2022
Question

Meeting cutoffs

  • May 25, 2022
  • 1 reply
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Hello. I have used zoom for several years, first at my college, then with private pupils after retiring. I work with only one one pupil at a time so there is no charge. However, one pupil sometimes logs in using his phone, then when it's running low on charge switches to his laptop. This is then interpreted by Zoom as a meeting with multiple students. The 40 minute clock starts ticking. How can I fix this problem?

 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 26, 2022

    Sorry, @mjp44 – Zoom now limits all meetings on Basic/Free accounts to 40 minutes, including 1:1 meetings.   See this announcement from Zoom regarding recent changes:
    https://support.zoom.us/hc/en-us/articles/5809097508109

     

     If your unlicensed account is attached to an account with some paid users, you might be exempt from this new limit. 

    Please ask your student to exit the meeting from one device and wait 15-30 seconds before rejoining with the second device. Otherwise, Zoom servers will interpret his second login as a third person on the call since his first connection has not fully been closed out. It takes Zoom some time to recognize this – today under a minute after the first connection is terminated. As you have noticed, having a third person in the meeting at any time will trigger the 40 minute time limit under any circumstances for a basic/unlicensed account. 

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