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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Login Problem

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litatech
Explorer
Explorer

‎2022-06-27 09:45 PM

Hello! I cannot logging to my account and have no longer access to the email that was registered for that. How can I change an email and password in that case?

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ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-06-28 04:01 AM

Hi,

 

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

 

From https://support.zoom.us/hc/en-us/articles/6188605257485-Unable-to-sign-in-to-your-email-account-asso...

 

Good luck!

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

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2 REPLIES 2

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ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-06-28 04:01 AM

Hi,

 

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

 

From https://support.zoom.us/hc/en-us/articles/6188605257485-Unable-to-sign-in-to-your-email-account-asso...

 

Good luck!

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

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tsgadz350
Newcomer
Newcomer

‎2023-11-29 03:17 AM

I am having this problem. Upon changing internet provider I have a new email but cannot put in my new email password as Zoom wants an old password to verify it. I put in the old password which is rejected, then the one before but nothing works. Can I just invent a new password just for the Zoom instead of giving them my real password for my email as I don't want to change my password for everything?

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