Locked Padlock Appearing When I Turn On the Video

[mtobias]

I am unable to get video on a zoom call when I was previously able to.  When I click and turn on the video, a locked padlock is appearing on the screen and there is not self image.

Any suggestions for how to solve this so that I can once again be able to get video of myself during the zoom meeting.

Thank you.

Regards,

[khonaas]

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@mtobias wrote:

I am unable to get video on a zoom call when I was previously able to.  When I click and turn on the video, a locked padlock is appearing on the screen and there is not self image.

Any suggestions for how to solve this so that I can once again be able to get video of myself during the zoom meeting.

Thank you.

Regards,

---

The locked padlock on Zoom when turning on the video means there's a permissions issue. Check your device settings to ensure Zoom has camera access. Restart the app, update Zoom, and test the camera in Zoom settings. Close any apps using the camera, and if the issue persists, reinstall Zoom or check your camera hardware.

[Liam12]

Here's a quick checklist to fix the issue:

1. Check Camera Permissions: Ensure Zoom has camera access in your device settings.
2. Select the Correct Camera: In Zoom, go to Settings > Video and pick the correct camera.
3. Close Other Apps: Quit apps that may be using the camera (e.g., Skype).
4. Update Zoom: Make sure you're using the latest version.
5. Restart Your Device: Reboot to clear temporary glitches.
6. Reinstall Zoom: If all else fails, uninstall and reinstall Zoom.

Let me know how it goes! 😊