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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Locked iPhone appears Offline in Zoom for Lighting (Salesforce)

danielwdw
Newcomer
Newcomer

‎2024-07-15 10:31 AM

When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again. 

 

When I click to call in Salesforce, I'm expecting to start the call on my iPhone, but I cannot because it sees my iPhone client as offline.

 

Troubleshooting Steps Taken:

1. Confirmed latest versions installed

2. Confirmed user is not in a call queue

3. Confirmed iPhone Client works when iPhone is unlocked, and does not work as soon as it is locked.

 

Current Settings:

  • Application Versions Installed:
    • iPhone 15 Pro with iOS 17.5.1
    • Zoom Workplace for iOS 6.1.1 (16388)
    • Zoom for Lightning (2.15.1) installed in our Salesforce org
  • Zoom Admin Settings
    • Phone System Management
      •  Users -> User
        • Call Handling: 
          • Zoom Mobile Apps: ON
          • Zoom Phone Appliance Apps: ON 
          • Zoom Desktop Apps: ON
    • Account Management
      • Account Settings
        • Zoom Phone 
          • Zoom Phone on Mobile: ON
          • Automatically Call From 3rd Party Apps: ON
  • iOS Zoom Workplace Settings:
    • Notifications ON
    • Background App Refresh ON (Wi-Fi & Cellular Data)
    • Third Party Call Control
      • Zoom for Lighting -- ZP/ZM/ZW: Always
  • Zoom for Lightning Settings
    • User Account Authorized

 

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