Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionThe Zoom Community has won the Best Customer Support Community award!
Celebrate with us2023-02-22 07:12 PM
2023-02-22 09:03 PM
Hi there,
Please login as the Owner of the account to unlock this setting. Do you have a different owner account ?
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-02-22 09:08 PM - edited 2023-02-22 09:09 PM
2023-02-22 09:15 PM
Thank you. Is this a licensed account ?
2023-02-22 09:22 PM
It was. I upgraded for 2 months but I went back to the basic plan.
2023-02-22 09:23 PM
I suspect that has to do with it. Because I tested in my basic plan and I cannot access the Account settings.
2023-02-22 09:38 PM
Ah ok. I figured it did... because the timing was around the same time it started giving me issues.
Is there a way to reset and return to the prior settings?... Before upgrading to Licensed.
What are the options?
2023-02-22 09:56 PM
Hello,
This should be part of settings that work with only Licensed accounts. I think you will need to upgrade to a Licensed account as an option. There is no way to reset your account.
Hope that helps
2023-02-22 09:58 PM
I see the same for my Basic account.
2023-02-22 10:18 PM
That's unfortunate 😞
And there's no way to contact support?
2023-02-22 10:24 PM
Hello,
Sorry you are not able to change the settings because of a basic plan. Support would have the same advice to upgrade to a Licensed account because like I mentioned, the account cannot be reset.
2023-02-23 07:10 AM
Thanks so much Sach!
Seems like Zoom is punish it's users for downgrading lol.
One last question... Is there a way to include the password in the shared Zoom link?
My scheduling system currently isn't able to capture the password in the Zoom link. Which is causing a lot of inconvenience for meetings.