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Unable to delete cloud recordings that have been transferred to my account

jfhvt
Newcomer
Newcomer

‎2025-02-07 12:15 PM

I am the admin/owner of our account. I deleted a former employee's account and transferred their cloud recordings to my account when I deleted theirs. I am now unable to delete their recordings from my account. 

 

The support article that I found:

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066493

 

says:

 

Delete specific cloud recording files
Access recording management.
Click the meeting topic from which you want to delete recording files.
Under The recording includes the files listed below, hover over a recording file, then click the trash icon .
Click Move to Trash to confirm.

 

However, when I hover over a recording file I do not see a trash icon. I was able to delete some of my own recordings but I am unable to delete cloud recordings that were transferred to me from deleted accounts. 

 

Can anyone help?

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