Language comes in a strange code

[anniesong]

Whenever I have zoom meetings, the names of some of our audiences are 'broken'. Most of them come in Korean names, and I thought that it could be a language error, but there are others whose Korean names still show very well in the zoom meetings. I'm wondering what the issue is? This gets problematic because we take their attendance with the meeting report we get after the meeting, but with their names unknown there is no way to do so.

This issue has only happened after an update was done by Zoom recently.

Is there any way to fix this?

Thank you!

[CarlaA]

Hi @anniesong thank you for posting for the first time and welcome to the Zoom Community!

This issue was scheduled to be resolved in the Web release on October 30, 2023. Can you please update your Zoom app to the latest version to correct this error? Let me know if that helps!

Zoom meeting participant names displaying incorrect characters and symbols issue