LOST RECORDED VIDEO FILE?? - CONF showed up in its place...

[Renee3]

I had a video recording of an event I held today, and it was GREAT!  But when I tried to rename it, a few minutes later

I went back to look at it, and the file was gone with only a CONF file (1 KB) in its place.  WHAT HAPPENED?  I need that file!!

[ZoomTestKitchen]

When looking at the list of recordings for all meetings, take a look at the top-right of the page to see if there is a link called Recently Deleted. Just in case it might have been accidentally deleted. 

Jeff Widgren

#ZoomTestKitchen

[bojhowell]

Jeff, I have the same issue. The file saved locally as a .conf but doesn't appear in my Zoom application. I tried to open it in the Zoom application and it didn't work. Any suggestions. 

[Brendy]

This just happened to me too. Did you ever resolve this Renee3?

[SarahLWB]

Just had this happen. Wondering if anyone had any luck retrieving the file? Thanks!

[nodietbabe]

is there a solution to this? i have several calls that i recorded where this has happened and I need these recordings? 

i thought Zoom was reliable?

[SMO1]

Having the same exact issue. Any solutions?