Closed Captioning in Breakout Rooms

[jnorto4]

Has anyone successfully used closed captioning OR live transcription in multiple breakout rooms occurring simultaneously? We have a paid account and the auto generated CC works fine in the main room. It seems like it should work in breakout rooms-- button exists, but no captioning ever appears. We can possibly hire live transcriptionists, but...

I see the Zoom support article, but it's so confusing! It explains captioning options for breakout rooms, but then the final note says it's not supported. 

https://support.zoom.us/hc/en-us/articles/207279736-Managing-closed-captioning-and-live-transcriptio...

We need to be ADA compliant for our meetings, so wondering if there is a solution? 

[jeremyjustin · Accepted solution]

Hi @jnorto4 @JoshSeiden @Melissa_MP I wanted to provide an update from the Zoom side. We are working on this feature and have released it to a small set of customers. You could test and see if it is working for you now. If not, it will soon as we are working on having this rolled out fully by the end of 2022. The latest client version will be required so please update your Zoom client before testing. You could also double check to make sure the captioning feature is enabled for your account https://support.zoom.us/hc/en-us/articles/8158289360141

If captions are enabled in your settings but the feature is still not working in BO rooms, the feature has almost certainly not been enabled for your account yet. 

Additionally, Zoom now support translated captions as an add-on license OR as part of our Zoom One licensing bundles. If you have translated captions these will also work in BO rooms (once the caption in BO rooms feature has been enabled for your account). More information can be found here on translated captions https://blog.zoom.us/translated-captions/

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

[jeremyjustin]

Hi @jnorto4 thank you for your community post! You are correct that in Breakout Rooms it is not possible today to enable live transcription. The host can however give someone permission to type closed captioning so that it shows up on screen. Or a third party captioning service can be used for this, too. 

Live transcription functionality in BO rooms, though, is a great suggestion and I appreciate you explaining how it would help you out. Currently, our product team reviews all feature requests submitted via our feedback form https://zoom.us/feed. I highly encourage you to submit this feature for review!

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

[JoshSeiden]

Can you provide links to third party services that can be used for this?

[Melissa_MP]

3PlayMedia is a great option. Also, there is a free tool called Web Captioner. Web Captioner is an automatic captioning service that is free. 

[jeremyjustin · Accepted solution]

Hi @jnorto4 @JoshSeiden @Melissa_MP I wanted to provide an update from the Zoom side. We are working on this feature and have released it to a small set of customers. You could test and see if it is working for you now. If not, it will soon as we are working on having this rolled out fully by the end of 2022. The latest client version will be required so please update your Zoom client before testing. You could also double check to make sure the captioning feature is enabled for your account https://support.zoom.us/hc/en-us/articles/8158289360141

If captions are enabled in your settings but the feature is still not working in BO rooms, the feature has almost certainly not been enabled for your account yet. 

Additionally, Zoom now support translated captions as an add-on license OR as part of our Zoom One licensing bundles. If you have translated captions these will also work in BO rooms (once the caption in BO rooms feature has been enabled for your account). More information can be found here on translated captions https://blog.zoom.us/translated-captions/

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

[Melissa_MP · Accepted solution]

Thanks jeremyjustin! This is great news!! I would click "accept as solution" button but I can't find one. Thank you, Melissa

[robabbott2002]

It is the end of March.  Is captioning in BO rooms now a reality?  I have a PAID Pro Meeting account and am Deaf.  So I have not been able to use Zoom very much with the features available ever,  So, the sooner I can use BO Rooms the better.  Is the feature live now?

[BusinessAccount]

Jeremy,

Thank you for the info about using closed captioning in break-out rooms.  We get this request a lot.  Is this feature now fully rolled out?  Your 10/28/22 note said it should have been by the end of 22.  Thank you.

[noviegirl]

xHi. I was running a meeting in a zoom breakout room and a closed captioning enabled message came on. Couple questions: Does this mean the host enabled closed captioning or that a participant in the breakout started using it? Also, once this message comes up, can the host (who was not in the breakout) see the captions? If yes, can the host share access to the captions with others who are not in the breakout room?