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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I have a pro plan, and my video resolution, both sent and received only is 640x360, 26fps

Supeeda
Newcomer
Newcomer

‎2021-09-15 09:26 AM

I have a pro plan, and my video resolution, both sent and received is 640x360, 26fps
(verified in the Statistics of the meeting). my Bandwidth over 1.2M .

Preview file
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3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-15 10:38 AM

Hello @Supeeda 

 

A Pro account alone does not provide access to HD. Please see:

 

https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

 

Rupert

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Supeeda
Newcomer
Newcomer
In response to Rupert

‎2021-09-17 07:44 AM

I checked. I don't know happen. I use 3 pro licensed. so it not work  video res 640x340 .  I pay for HD but I have  Low quality 

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Rupert
Community Champion | Customer
Community Champion | Customer
In response to Supeeda

‎2021-09-17 09:00 AM

Try contacting Support and asking for HD to enabled on your account. It needs to be enabled by special-request. On a Pro account you should be able to get HD-720

 

Please see: https://youtu.be/nN_KdQ4i3K8?t=6166

 

Hope this helps.

 

Rupert

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