I have a pro plan, and my video resolution, both sent and received only is 640x360, 26fps

[Supeeda]

I have a pro plan, and my video resolution, both sent and received is 640x360, 26fps
(verified in the Statistics of the meeting). my Bandwidth over 1.2M .

[Rupert]

Hello @Supeeda 

A Pro account alone does not provide access to HD. Please see:

https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

Rupert

[Supeeda]

I checked. I don't know happen. I use 3 pro licensed. so it not work  video res 640x340 .  I pay for HD but I have  Low quality 

[Rupert]

Try contacting Support and asking for HD to enabled on your account. It needs to be enabled by special-request. On a Pro account you should be able to get HD-720

Please see: https://youtu.be/nN_KdQ4i3K8?t=6166

Hope this helps.

Rupert