How can I disable the notification "Not hearing anything? Turn up volume"?

[once]

Hello,
How can I disable the notification "Not hearing anything? Turn up volume"?
This notification started appearing after I updated Zoom for Windows to version 5.16.10 and appears when the computer's volume is equal to or less than 10%.
I couldn't find the option to disable this alert in the Accessibility menu.

[ExpertswhoJohn · Accepted solution]

hi @once 
This option can not be disabled at present.
It was added recently because of low volume problems of users.

all the best

John

[GZimmerman]

This is a crap answer.  My volume works just fine.  Zoom needs to give people the option of turning that off permanently

[robert-weiss]

Exactly, throw it under an accessibility feature for 'warning when system volume low' and let me turn it off.

I get the prompt at 50% system volume when using my headset. version 5.16.10

[why_zoom_why]

So Nvidia Broadcast is now incompatible because it defaults to 0 volume (not that it actually is, just the way the program works), thank for that.

This is such a bad take.  Why are you punishing users that know what they are doing for those who cannot figure out what volume is.  If you add this as a "feature" there should be an option to turn it off for those who are not idiots.

[suth]

This needs to be removed or at least allow us to disable the pop up. My volume is fine. I accidentally clicked it and it immediately raised the volume to a painful level.

[UMike]

I did this, too, and learned the lesson. The lowest volume is actually a little too loud in my headphones and I use a third-party program trim that down 30%.

[byjuphilip]

happened to me.. this is really annoying.

[alawler]

I'm having this same issue. The annoying "Not hearing anything?" popup appears at the beginning of every meeting even though my volume/sound is always fine (and hasn't changed recently).

At the very least, have the popup disappear after a few seconds. I shouldn't have to manually close it every time.

This is on Zoom desktop 5.16.10 for Windows. Thanks.

[dietervu]

I second this - it should be possible to disable this feature since it is annoyingly catching my attention during each meeting while the volume is perfectly OK.

[gtreeves]

Please allow users to disable this "feature".

[harp]

This needs to be a "feature" we can turn off!

[CarlaA]

Hi everyone! Thank you all for your feedback on this topic.

As @ExpertswhoJohn mentioned above, there is currently no way to disable this pop-up. However, I would highly  encourage you to submit this feedback via the steps outlined here: Sending feedback to Zoom.

Our product teams review all feedback submitted via this form. Thank you and apologies for any inconvenience this may be causing you at the moment. 

[Gravyc]

Is there a minimum volume that it needs to be set at to stop it showing?

Someone said if the volume is below 10% it'll show. Well my volume is currently on 60% and it's still showing! 

I have external speakers, which I can adjust the volume on. So I can set them to super low, while turning up Windows' volume. But it still always seems to pop up. 

It's not the end of the world, but it's an irritation to constantly see it whenever I start a call.

[v01dv01d]

Bumping this topic to make is visible to the dev team / POs.

Golden rule of apps : for each feature, give an option to hide it or disable it.

Thank you !

[ReuvenB]

I agree. This feature is so annoying. My volume is always fine. There are other annoying pop-ups that I want to turn off too, like when I share my screen there's this little square which pops out from under the tool bar.

[bradsmithsite]

Hello. Could you please contact development support and put in a request for this feature. Sometimes I screen record when I'm not there, then the entire Zoom meeting has a "Not hearing anything? Turn up volume"?

Please acknowledge. Thank you.

[ExpertswhoJohn]

HI@bradsmithsite  and others

I suggest you put your own request so the dev team can see more requirests.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068808

John

[bradsmithsite]

Thank you.