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How can I disable the notification "Not hearing anything? Turn up volume"?

once
Explorer
Explorer

Hello,
How can I disable the notification "Not hearing anything? Turn up volume"?
This notification started appearing after I updated Zoom for Windows to version 5.16.10 and appears when the computer's volume is equal to or less than 10%.
I couldn't find the option to disable this alert in the Accessibility menu.

12 REPLIES 12

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

hi @once 
This option can not be disabled at present.
It was added recently because of low volume problems of users.

all the best

John

This is a crap answer.  My volume works just fine.  Zoom needs to give people the option of turning that off permanently

Exactly, throw it under an accessibility feature for 'warning when system volume low' and let me turn it off.

I get the prompt at 50% system volume when using my headset. version 5.16.10

So Nvidia Broadcast is now incompatible because it defaults to 0 volume (not that it actually is, just the way the program works), thank for that.

This is such a bad take.  Why are you punishing users that know what they are doing for those who cannot figure out what volume is.  If you add this as a "feature" there should be an option to turn it off for those who are not idiots.

suth
Newcomer
Newcomer

This needs to be removed or at least allow us to disable the pop up. My volume is fine. I accidentally clicked it and it immediately raised the volume to a painful level.

I did this, too, and learned the lesson. The lowest volume is actually a little too loud in my headphones and I use a third-party program trim that down 30%.

alawler
Newcomer
Newcomer

I'm having this same issue. The annoying "Not hearing anything?" popup appears at the beginning of every meeting even though my volume/sound is always fine (and hasn't changed recently).

 

At the very least, have the popup disappear after a few seconds. I shouldn't have to manually close it every time.

 

This is on Zoom desktop 5.16.10 for Windows. Thanks.

dietervu
Newcomer
Newcomer

I second this - it should be possible to disable this feature since it is annoyingly catching my attention during each meeting while the volume is perfectly OK.

gtreeves
Newcomer
Newcomer

Please allow users to disable this "feature".

harp
Explorer
Explorer

This needs to be a "feature" we can turn off!

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi everyone! Thank you all for your feedback on this topic.

 

As @ExpertswhoJohn mentioned above, there is currently no way to disable this pop-up. However, I would highly  encourage you to submit this feedback via the steps outlined here: Sending feedback to Zoom.

 

Our product teams review all feedback submitted via this form. Thank you and apologies for any inconvenience this may be causing you at the moment. 

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Gravyc
Newcomer
Newcomer

Is there a minimum volume that it needs to be set at to stop it showing?

Someone said if the volume is below 10% it'll show. Well my volume is currently on 60% and it's still showing! 

 

I have external speakers, which I can adjust the volume on. So I can set them to super low, while turning up Windows' volume. But it still always seems to pop up. 

 

It's not the end of the world, but it's an irritation to constantly see it whenever I start a call.