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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Help support

JL918
Newcomer
Newcomer

I cannot get any live help or customer support. This is not customer or user friendly> All I want to do is add additional users to my account and the system tells me they are don't have an account, however the person has an account and set up a meeting with me to prove it. I have a meeting in 6 hours and can't get help. This is ridiculous. Can someone HELP? The automated phone system is trash too! it just loops and then hangs up. 

1 REPLY 1

Happytohelp123
Community Champion | Employee
Community Champion | Employee

@JL  I am sorry you are having this poor experience and will be happy to look into this issue further. Look out in your email as we will get a ticket created for you to investigate further.