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Help needed -my zoom (desktop) won't update


Have been using zoom on my laptop for a long time ... usually Zoom updates run automatically or I get a notice asking me if I want to update.


Starting  Monday, 2/6, when I tried to login I received this message:  'Your app version needs to be 5.10.3 or higher.  Please contact your IT team to update your app'.


I tried to update by going through 'my account' tab but there is no option there for updates.


I've never had an "IT Team" or other ... just a personal user.


I tried to update to current version starting in zoom's download center and it showed that the download ran but the program would not update ...  when I opened zoom it still gave me the message.


Appreciate assistance ... we use Zoom to attend my mom's therapy (dementia) sessions and classes!


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello There,


Please try uninstalling and reinstalling your Zoom App. Instructions here:


If this response helps, please accept the answer as an accepted solution, so others can benefit as well.


This doesn't work for me. I'm on macOS Sonoma 14.0. 


The Zoom installer gets stuck while showing the message "Installing updates...". 


I did the following:

1. Killed all zoom processes (using Activity Monitor)

2. Deleted the zoom app

3. Deleted the folder at /Library/Application Support/

4. Restarted my computer

5. Downloaded from the Zoom website

6. Reinstalled zoom


The dialog I see is this: