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Google Contacts fields not syncing/visible in Zoom

ChrisDavis
Contributor I
Contributor I

‎2023-08-15 08:43 AM

I'm using the Google Contacts integration and regularly search for contacts within the Zoom desktop client. Not sure when/if this changed, but most contact information I have for some users, especially phone numbers, is not coming across to the contact profiles in Zoom. So far, these are all contacts who are also users in our Zoom institution account.  In these cases, I have multiple mobile phone numbers for some people in Google, but Zoom only shows me phone numbers that are in their Zoom profiles. Is there any way to make this additional information from Google visible and usable? If it's relevant, we are rolling out Zoom Phone to our institution.

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