Gallery view is too small, cannot read the names. | Community
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Newcomer
March 31, 2024
Question

Gallery view is too small, cannot read the names.

  • March 31, 2024
  • 1 reply
  • 0 views

I am on the board of a non-profit that has a paid account. It seems someone has adjusted our Zoom settings by mistake. The gallery view is so small that we cannot read the names of attendees. Any ideas what was done and how to correct it? TIA

1 reply

CarlaA
Community Manager
Community Manager
April 16, 2024

Hi @andrew2024

 

Is this occurring when accessing the meeting via the Zoom app or accessing the meeting via the web?

 

Keep me updated!

Newcomer
April 16, 2024
hello! it was happening via the web, zooming from the host room. we have actually replaced to computer so this is no longer an issue BUT i would like to know how to resolve the problem anyway, since i may buy the old computer from the host.
Is it a matter of uninstall and reinstall?
CarlaA
Community Manager
Community Manager
April 16, 2024

Would you happen to know the device type and Zoom version on your old device? Our engineering team is aware of this issue and is investigating.