Full HD Video Quality

[mrinduwara]

Dear All,

I am using a 2K quality camera so I need to enable Full HD-quality recording access for my account

Please support

Thank You

[bstrelko]

You'll need to make this request via Zoom Support (support.zoom.com for contact options), assuming you are a business, education, or enterprise account owner.

More details and instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166

[bstrelko]

Note that the maximum resolution Zoom will transmit/receive/record via camera feed is currently capped at 1920x1080 - you won't be able to make use of the native resolution of your 2K camera.

[mrinduwara]

I am using Pro so in that case applicable quality will be 720 (HP). Do I need to request also 720 (HP) access from ZOOM SUPPORT

[bstrelko · Accepted solution]

You should be able to check your account to see if the HD feature is currently available:

If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.

[mrinduwara]

Thank You for your kind support 😊

[Projectkin]

Sorry, that doesn't work. You can keep repeating the same message all it does is frustrate your community. I'm the one user of this account. I've confirmed that

- "Meeting-HD Video Quality" is toggled on (even toggled it on/off just to be sure)

- I've double-checked the settings in my app

- I've double-checked the speed of my network: 158 MBps down / 150MBps,  up 21 ms ping

- I'm on a MacMini (intel chipset, 36GB RAM) 

Any ideas?